Last Updated: 6 September 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at info@evelynrow.com.

Please note that the return address will be provided when you contact our customer service team.

If your return is accepted, we will provide instructions on how and where to send your parcel. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at info@evelynrow.com.

Damages and Issues

Please inspect your order upon delivery and contact us within 48 hours of delivery if your item is defective, damaged or if you have received the wrong item. This allows us to assess the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

We cannot accept returns for custom or personalised products, including special orders and items made specifically for you.

Please contact us if you have any questions or concerns regarding the eligibility of your item.

Exchanges

The quickest way to receive the item you want is to return your current item. Once your return has been accepted, you can place a separate order for the replacement item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please remember that your bank or card provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since we approved your refund, please contact us at info@evelynrow.com.

Return Shipping Costs

Customers are responsible for the cost of returning their items. We do not provide prepaid return labels, and any return postage costs incurred will not be reimbursed.

We recommend using a tracked delivery service when returning your parcel, as Evelyn Row cannot be held responsible for returned items that are lost in transit.

Contact

Should you have any questions regarding our returns or refunds, please contact our customer service team.

Store Name:
Evelyn Row

Registered Company Name:
Dilara's Choice

Company Registration Number (KvK):
90150279

VAT Number:
NL004795885B71

Business Address:
Liezenbergpad 5
3815 PC Amersfoort
The Netherlands

Phone:
+3197010267405

Email:
info@evelynrow.com

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (CET/CEST)

Saturday – Sunday: 11:00 AM – 3:00 PM (CET/CEST)

Reach out to us:
Contact page: https://evelynrow.com/pages/contact