Shipping policy

Last Updated: 6 September 2026

This policy applies to Evelyn Row and is designed to provide a clear understanding of our shipping procedures. Please review it carefully before placing an order.

Important Shipping Information

  • Shipping Costs: Free delivery across the United Kingdom

  • Processing Time: 1–3 business days for quality inspection and order preparation

  • Estimated Delivery Time: 7–10 business days after processing

Shipping Details

We currently ship within the United Kingdom. Every order is shipped using a tracked delivery service to provide a secure and reliable shipping experience.

From the moment you place your order until it arrives at your doorstep, delivery typically takes 8 to 13 business days.

Damaged or Incorrect Orders

We sincerely apologise if you receive a damaged or incorrect item. If this happens, please take clear photos of the issue and contact us within 48 hours of receiving your order.

To report a problem, email us at info@evelynrow.com, including:

  • Your order number

  • Details of the issue

  • Clear photos of the damaged or incorrect item

Our customer service team will review the issue and work with you to find a suitable solution.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests must be submitted within 24 hours of placing your order. If your order has not yet entered processing, we will do our best to cancel it for you.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Delayed Orders

During periods of high demand, such as seasonal sales and public holidays, delivery times may occasionally be extended.

If your order has not arrived within three additional business days beyond the estimated delivery window, please contact our customer service team for assistance.

Order Processing & Cut-Off Time

Orders placed before 5:00 PM (UK time) on business days (Monday to Friday) will begin processing on the same business day.

Orders placed after the cut-off time, at weekends or on public holidays will begin processing on the next business day.

Please note that processing time and delivery time are separate. Processing typically takes 1–3 business days, followed by an estimated 7–10 business days for delivery.

Contact

Should you have any questions regarding our shipping procedures, please contact us.

Store Name:
Evelyn Row

Registered Company Name:
Dilara's Choice

Company Registration Number (KvK):
90150279

VAT Number:
NL004795885B71

Business Address:
Liezenbergpad 5
3815 PC Amersfoort
The Netherlands

Phone:
+3197010267405

Email:
info@evelynrow.com

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (CET/CEST)

Saturday – Sunday: 11:00 AM – 3:00 PM (CET/CEST)

Reach out to us:
Contact page: https://evelynrow.com/pages/contact